Hiya Jac,
I just got mine through today for my 1st child and I never understand them! As long as I dont owe them anything and they are paying me something Im not to bothered! It could be in chinese for all I try to understand it!
I havent told them Im expecting yet as not 100% sure but I dont think they actually do anything until baby is here but as soon as this little one is out I will be on the phone to them for my entitlement!
Good luck! Lou x